Customer Service Representative

Working location: Johor, Malaysia

Responsibilities:

• Responsible for data entry of customer order and inform customer on the confirmation date of delivery
• Compile various reports as required
• Perform vendor stock checking
• Follow up with sample orders
• Monitor customer payment status
• Update customer portals with expedites and order acknowledges outside of our system
• Review and release credit hold report in CRM system and communicate with credit team
• Create proforma and commercial invoices for customers as requested
• Coordination with freight carriers for any shipment issues

Requirements:

• Diploma holder or above , preferably in Electronics, Electrical or Mechanical Engineering
• At least 4 years of sales experience, preferably in interconnect components (Connectors/Switches/Relay etc.)
• Good command of Mandarin and English
• Good time management and multi-tasking skills
• Team player and able to communicate with all levels/departments
• Positive attitude, detail-minded, service oriented and willing to learn

We offer competitive remuneration package and comprehensive fringe benefits including performance bonus, medical insurance to the right candidates. Interested parties please submit your application to recruiting@heilind.com with details of qualification, present and expected salary.

Personal data collected will be used for employment related purposed only and will be treated in strict confidentiality.

You are welcome to visit our website to know more about us: www.heilindasia.com